Order Processing:

We aim to process orders within 7- 10 working days. Orders placed on weekends or public holidays will be processed on the next working day.

Tracking Your Order:

Once your order has been shipped, a tracking number will be provided.

Use this tracking number to monitor the status of your delivery through our website or the designated courier's website.

Delivery Timeframes:

Delivery timeframes may vary based on your location and the chosen shipping method however as standard all parcels are shipped for next day delivery following completion of production While we strive to meet estimated delivery times, please understand that unforeseen circumstances or delays beyond our control may occur.

Refund

Eligibility for Refund:

To be eligible for a refund, please ensure the following conditions are met: The items are not personalised.

The item must be returned within 30 days days from the date of purchase. The item must be unused, in its original packaging, and in the same condition as when you received it.

Refund Process:

To initiate a refund, please log into your account, click on ‘Return Request’ and follow the instruction. Once we receive your returned item and verify its eligibility, we will process your refund. The refund will be issued to the original payment method used during the purchase.

Non-Refundable Items:

Certain items, such as personalized or custom-made products, may be non-refundable unless there is a manufacturing defect or error on our part.

Return Shipping:

Return shipping costs may apply, unless the return is due to a manufacturing defect or an error on our part. Please note that this Delivery and Refund policy is subject to change without prior notice. We recommend checking this page periodically for any updates or modifications.

If you have any further questions or need assistance, please don't hesitate to contact our customer support team.