Delivery:
Our delivery times may vary depending on your location and chosen shipping method. While we make every effort to meet estimated delivery times, please understand that unexpected circumstances or delays beyond our control may arise. Once production is complete, parcels are generally shipped for next-day delivery. Orders over £75 (including VAT) qualify for free delivery, while orders under £75 incur a £5 delivery charge (including VAT).
Returns:
Please note that certain items, such as personalised or custom-made products, may only be eligible for a refund in the case of a manufacturing defect or an error on our part. Return shipping costs may apply unless the return is due to a manufacturing defect or a mistake on our part. To be eligible for a refund, please ensure that items are not personalised, returned within 30 days of purchase, and remain unused, in their original packaging, and in the same condition as when you received them. For further details, please visit our Delivery and Returns policy.